These terms apply to every order placed on ra-planet.com. They follow the Civil Code rules on distance contracts and Law 284/2004 on electronic commerce, and they never limit your rights as a consumer under Moldovan law.
Who we are and what we sell
1. Who we are. RA Planet, a family workshop in Ciofu, Moldova. Full seller details are on the Seller information page.
2. Our products. Handmade cosmetics made in small batches from plants we grow and gather. Colour, scent and shape vary slightly from batch to batch. Each product page lists the ingredients (INCI), weight or volume, shelf life and how to use it.
3. Sensitive skin. Natural ingredients can still cause a reaction. Read the ingredient list, test a little on your wrist first, and stop using a product if irritation appears. Our products are cosmetics, not medicines.
4. Availability. A product page shows one of three states:
- In stock: ready to ship.
- Made to order: we make it after you pay; the lead time is on the product page.
- Notify me: not available yet; leaving your email is not an order.
Ordering and payment
5. How to order. Add products to the cart and go through checkout: your contacts (name, phone and email are required), delivery, payment and a final review. You can correct any detail before you press “Place order”. No account is needed. By placing the order you accept these terms.
6. Confirmation and contract. Right after you order, an email confirms that we received it. Within one working day we confirm availability and delivery, on the chat you chose or by email. The contract is concluded when we confirm your order. If we cannot accept an order, we tell you and refund anything already paid within 14 days.
7. Prices. Prices are in Moldovan lei (MDL) and are final. For orders to Romania, your order email states the amount to pay in Romanian lei (RON). The delivery cost is shown at checkout before you order. The price shown when you place the order applies.
8. Payment. In Moldova we take payment by MIA instant transfer from any Moldovan bank app, by phone number or QR code. For delivery to Romania we take RoPay instant transfer from a Romanian bank app. The payment details are in your order email; please put your order number in the payment reference. Pay within 2 working days after we confirm, or the order may be cancelled. We do not accept cash on delivery and never ask for card details.
9. Made-to-order items. We start making them after payment. If the lead time changes, we tell you; you may then cancel and get a full refund.
Delivery, returns and faults
10. Delivery. Costs, carriers and times are on the Delivery page. The risk passes to you when you, or the person you name, receive the parcel.
11. Small gifts. We sometimes add a small gift to an order. It is free and not part of the purchase.
12. Changing your mind. You may cancel within 14 days of receiving your order, with the exceptions described on the Returns and refunds page.
13. Faulty or damaged products. Every product must match its description and stay usable until its expiry date. If it does not, or arrives damaged, write to us with a photo. We replace it or refund you, as the consumer protection law (Law 105/2003) and the Civil Code provide.
Complaints, data and content
14. Complaints. Write to [email protected] or on any of our chats, with your order number. We record every complaint and reply within 14 calendar days. You may also contact the consumer protection agency (APCSP) or the courts.
15. Personal data. How we use your data is explained on the Privacy policy page.
16. Our content. The photos, texts and designs on this site belong to RA Planet. Please do not copy them without our written permission.
Changes, law and language
17. Changes. We may update these terms. The version in force on the day you order applies to that order.
18. Law and disputes. Moldovan law applies. We try to solve every problem with you directly first. Your mandatory rights as a consumer always apply.
19. Language. These terms are in English. A Romanian version will follow.